Effective Date: 26 June 2026 AtoZ Tours and Travels Pondicherry is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our taxi services in Pondicherry, book cabs online, or interact with our website and customer support.
1. Information We CollectWe may collect the following types of information:
- Personal Information: Name, phone number, email address, pickup & drop locations, travel dates, and passenger details.
- Booking Details: Trip type (airport transfer, city sightseeing, outstation taxi, hourly rental, etc.), vehicle preference, and special requests.
- Payment Information: Billing address and transaction details (processed securely through third-party payment gateways).
- Technical Information: IP address, browser type, device information, and cookies when you visit our website.
- Location Data: Approximate pickup location for taxi booking and dispatch purposes.
2. How We Collect Your Information
- Directly from you when you make a booking via phone, WhatsApp, website, or email.
- Automatically through our website and booking system.
- From third parties (e.g., payment processors or referral partners).
3. How We Use Your InformationWe use the collected information to:
- Confirm and manage your taxi bookings in Pondicherry.
- Provide reliable cab services, airport transfers, and outstation trips.
- Communicate with you regarding bookings, updates, and offers.
- Improve our services and customer experience.
- Send important service-related notifications.
- Comply with legal obligations.
4. Sharing of Your Information
We do not sell your personal data to third parties. We may share your information only in the following cases:
- With our drivers and operations team to fulfill your booking.
- With trusted service partners (e.g., payment gateways, hotels for package tours).
- When required law or government authorities.
- To protect the rights, property, or safety of AtoZ Tours and Travels, our customers, or the public.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, remember your preferences, and analyze website traffic. You can manage cookie preferences through your browser settings.
7. Your RightsYou have the right to:
- Access, update, or correct your personal information.
- Request deletion of your data (subject to legal and business requirements).
- Opt-out of marketing communications.
- Withdraw consent for processing your data.
To exercise these rights, please contact us using the details below.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required law. Booking records are typically retained for accounting and legal purposes.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those third-party websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please feel free to contact us:AtoZ Tours and Travels Pondicherry
Phone / WhatsApp: +91 9629744299
We are available 24×7 to assist you with your queries related to taxi services in Pondicherry, bookings, and data privacy.